Terms and Conditions




Hepper® warrants the Hepper-branded hardware product and accessories contained in the original packaging ("Hepper Product") against defects in materials and workmanship when used normally in accordance with Hepper’s published guidelines for a period of ONE (1) YEAR from the date of original retail purchase by the end-user purchaser ("Warranty Period"). Hepper’s published guidelines include but are not limited to information contained in technical specifications, user manuals and service communications.



Your pet may be picky, but 99% of the time they will love their Hepper with just a little time to get used to it! 

Please inspect your Hepper® items BEFORE letting your pets get in/on/near them.

Sealed, New Items
Did you change your mind? Maybe the color doesn't match your decor? No worries!
Returns accepted for full refund or exchange (less shipping).
Email us within 7 days of receiving your products to get a new item Return Authorization.

Open, Used Items
1000's of cats and their parents love their Hepper products, but if you and your pet are not one of them, it's OK!
Returns accepted for refund or exchange (less 25% fee and shipping). We can't resell Hepper items that have been opened and/or used, so we will donate them to a local animal shelter so that needy cats can have nice Hepper products too!
Email us within 15 days of receiving your products to get a used item Return Authorization.

More Return Info
If any Hepper Product has defects in materials and workmanship, it may be returned for credit or refund. Email us to alert us to the issue and we will work with you to solve the problem.
Returns without prior authorization provided by Hepper, LLC will not be accepted. Items returned to our warehouse will not be accepted (our return address is different).

Sealed, New and Open, Used status will be determined by Hepper, once we inspect the returned items.

All of the following conditions must be met for a return to be accepted:
The item must have been purchased directly from "hepper.com".
The item must have a prior return authorization provided by Hepper, LLC.
The item must be in all of its original packaging and contain all of the included parts.
After 15 days of the date of receiving your order Hepper, LLC has the right to refuse a return request.

Product Disclaimer 

The colors and finishes of our products are displayed as accurately as possible. Due to individual computer screen settings and monitor calibrations colors cannot be guaranteed.
Hepper, LLC will not assume liability for accident, injury, sickness, or adverse effects that may result from use of any of our products. The purchaser and/or user of these products assume full responsibility for all risks involved. By purchasing and by beginning use of these products, the user understands and accepts the above terms.

Privacy Policy

If you provide us with your email address to subscribe to Hepper, we will use it only for occasional notifications of our own new products/services. We will not share your information with anyone else, we hate junk mail as much as you do! If you are sick of receiving our periodic emails, please UNSUBSCRIBE anytime, we won’t hold it against you.
International Shipments

Orders that are shipped to countries outside of the United States may be subject to import taxes, customs duties and fees levied by the destination country. The recipient of an international shipment may be subject to such import taxes, customs duties and fees, which are levied once a shipment reaches your country. Additional charges for customs clearance must be borne by the recipient; we have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country; you should contact your local customs office for further information. When customs clearance procedures are required, it can cause delays beyond our original delivery estimates.
Copyright® and Trademark Policies:

This website contains logos, headers, custom graphics, icons, data, software, photographs, videos, text, images, typefaces, sounds and other material (collectively "Content") that are protected by copyright, trademarks or other proprietary rights established by applicable law. The respective owners of these rights reserve such protection in all forms, medias and technologies existing now or developed in the future. All content is copyright protected as a collective work product under the United States copyright laws. The owner reserves such copyright protection of the selection, coordination, arrangement and enhancement of such Content. Hepper is a registered trademark of Hepper, LLC.
All of the information within this site is strictly for informational purposes only and you may not modify, remove, delete, augment, add to, publish, transmit, participate in the transfer or sale of, create derivative works from, or in any way exploit any of the content, in whole or in part. All rights to such Content are reserved to their respective copyright owners. Any use of the Content on this website, including reproduction, modification, distribution, replication, commercial or other use, without the prior written permission of the copyright owner is strictly prohibited.
Use of Information and Materials:

All of the information and materials contained in these pages, including descriptions and the terms and conditions - are subject to change. Not all products and services listed are available in every geographic area. The Site is not responsible for out-dated or misunderstood information.
No Warranty:

The information and materials contained in this site, including text, graphics, links, or other items are provided "as is", "as available". The Site does not warrant the accuracy, adequacy, or completeness of this information and materials and expressly disclaims liability for errors or omissions in the information and materials. No warranty of any kind, implied, expressed, or statutory, including but not limited to the warranties of non-infringement of third party rights, title, merchantability, fitness for a particular purpose and freedom from computer virus, is given in conjunction with the information and materials.
Limitation of Liability:

In no event will owners of this site be liable for any damages, losses or expenses arising in connection with this site or its use, or inability to use by any party, or in connection with any failure, error, delay in transmission, computer virus or line or system failure, even if we are advised of the possibility of such damages or failures. Hyperlinks to other internet resources are at your own risk, and the accuracy, content, opinions expressed, and other links provided by these resources are not investigated, verified, monitored or endorsed by the site.
Privacy Policy:

If you provide us with your email address to subscribe to Hepper, we will use it only for occasional notifications of our own new products/services. We will not share your information with anyone else, we hate junk mail as much as you do! If you are sick of receiving our periodic emails, please UNSUBSCRIBE anytime, we won’t hold it against you.